A FORMAL LETTER

21 Agatha Road

Warwick

CV5 2XS

267 Dean Street

London

W1D 5RS

Wednesday 10^th Desember

Dear Sir or Madam,
I am writing to complain about a pair of shoes which I recently purchased online.

In your website you said that the shoes were in good conditions, but when I opened the box, I saw that the soles of the shoes were worn. Also, I had ordered a pair of blue shoes, but the ones in the box were green.

Secondly, the order arrived three weeks late, so I had to speak to the company twice before I was given the box.

As a result, this product is not really like you advertised, and with this letter I would appreciate a full refund.

I look forward to hearing from you in the near future.

Yours faithfully,

Cèlia Estudis

Cèlia Estudis Dilmé

4t d’ESO